Privacy Policy
This Privacy Policy explains how Madu Moon collects, uses, stores, and protects personal information when you visit madumoon.com, create an account, place an order, contact us, or use features such as social login and online payments.
1. Information we collect
Depending on how you use the site, we may collect information such as your name, email address, telephone or WhatsApp number, billing and shipping address, account details, order details, product selections, messages, and other information you provide to us.
For custom orders, you may also provide design instructions, reference images, logos, preferred colours, sizes, delivery information, or other materials needed to prepare your order.
2. Orders and payments
When you place an order through WooCommerce, we use the information you provide to process payment, confirm the order, arrange delivery, provide customer support, manage refunds or replacements, prevent fraud, and meet accounting or legal obligations.
If you choose an available third-party payment method, including PayKoko where offered, relevant transaction information is processed by that payment provider under its own privacy terms. Madu Moon does not need to store your full payment-card details when those details are handled directly by the payment provider.
3. Accounts and Google social login
If you create a customer account, we store account information needed to provide login access, order history, saved addresses, and account-management features.
If you choose Sign in with Google through Nextend Social Login, Google may provide basic profile information such as your name, email address, and profile image according to the permissions shown during the Google sign-in process. Google processes its own data under Google’s privacy terms.
4. Contact forms and customer support
When you contact us through a form, email, phone, WhatsApp, or another support channel, we use the information you provide to respond to your enquiry, prepare quotations, manage custom-order requests, and support existing orders.
5. Cookies and similar technologies
The site uses cookies and similar browser technologies needed for functions such as shopping-cart operation, checkout, account login, remembered preferences, website security, performance, and caching. Some third-party services used on the site may also set their own cookies when their features are used.
You can control or delete cookies through your browser settings, although disabling essential cookies may prevent parts of the store from working correctly.
6. How we use your information
We use personal information only where reasonably necessary to operate the store and provide our services. This includes processing orders, communicating with customers, delivering products, providing account features, handling support requests, preventing abuse or fraud, maintaining website security, improving site performance, and complying with applicable legal, tax, accounting, or regulatory requirements.
7. When information may be shared
We may share only the information reasonably required with service providers that help us operate the website or complete your order, such as payment providers, delivery or logistics providers, hosting and security services, email services, and social-login providers. We may also disclose information where required by law or to protect legal rights, customers, or the security of the website.
We do not sell your personal information to advertisers.
8. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, warranty or dispute handling, accounting, fraud prevention, security, and legal obligations. Retention periods may differ depending on the type of record and the reason it is kept.
9. Security
We use reasonable technical and administrative safeguards to protect information handled through the site. No internet-based system can guarantee absolute security, so customers should also protect their account credentials and notify us if they suspect unauthorized account activity.
10. Your privacy rights
Subject to applicable law, you may ask us to provide access to personal information we hold about you, correct inaccurate information, or delete information that we are not required to retain. Certain records may need to be kept for legal, accounting, fraud-prevention, or security reasons.
Registered customers can also review or update certain account information from the My Account area.
11. Third-party services and links
The website may link to or integrate with third-party services. Those services operate under their own privacy policies and terms. We encourage you to review those policies when using a third-party login, payment, social-media, or other external service.
12. Changes to this policy
We may update this Privacy Policy when our services, legal obligations, or website features change. The current version published on this page will apply from the date it is posted.
13. Contact Madu Moon
For a privacy question, data-access request, correction request, or deletion request, contact us at:
Email: madumoon870@gmail.com
Website: madumoon.com
This policy does not limit any privacy rights that cannot legally be excluded under applicable Sri Lankan law.